Terms of use

1. Orders
Acceptance of these terms

Any order placed at La Ferme au Foie Gras in the order listed on the site implies full acceptance of these conditions of sale, which will be only applicable to the contract thus concluded.

 

Availibility

All orders will be honored within the limits of available stocks and delivery times set.

Note: Our fresh products are not available for shipment outside mainland France.

In case of unavailability of a product after placing your order, we will notify you by email or telephone within 72 hours. You can then cancel your order or exchange the product or missing.

 

Ordering procedures

The command is taken into account only after the order of the site was completed by the client. This will be considered effective only when the payment centers concerned and La Ferme au Foie Gras have given their approval. La Ferme au Foie Gras confirm acceptance of the order to the user by e-mail. In the event of being refused, La Ferme au Foie Gras reserves the right to cancel the order and inform the customer within 48 business hours after the seizure of control over the Internet.

 

Customer informations

To process your orders, we ask you to state your name, address (specify door code if applicable), telephone number, date of order, and if you already have your customer reference number to facilitate our intervention. We will not consider incomplete applications.

In accordance with the Data Protection Act, we inform you that the collection of information for which entry is required under the headings "Identification", "Contact" is necessary to process your request.

The information is intended only for use by La Ferme au Foie Gras. They allow us to process your request, provide you with personalized services and inform you about our products and services. They are thus used for retention, management and statistical analysis. Pursuant to Article 34 of Law No. 78-17 of 6 January 1978 relating to data, files and freedoms, La Ferme au Foie Gras remind you that you have a right of access, rectification and delete data.
In accordance with the Data Protection Act, we will not disclose your personal data is processed and stored in conditions designed to ensure information security. You also have rights of access, rectification and opposition to personal data.

 

Refund and Replacement

La Ferme au Foie Gras takes great care in preparing orders. However, it is the recipient to verify the number and condition of products at the reception.
In case of non-conforming delivery, a claim must be made in writing to The La Ferme au Foie Gras within 24 hours of delivery.
Our customers agree to comply strictly with the conditions of storage products and the use by date indicated on the packaging.
No reservations may be made by the customer on criteria for taste, freshness and appearance of products.
If a product is missing, we will replace it with a similar or higher value in order not to delay delivery (unless stated otherwise by the customer).

 

Right of withdrawal: 7 days

The customer has a period of 7 days from the date of receipt of the parcel, to exercise his right of withdrawal without any reasons or incurring penalties.
Pursuant to Article L.121-20-2 of the Consumer Code, the right of withdrawal may be exercised by the customer for all products likely to deteriorate or expire rapidly (as in all fresh or semi cooked). No return or replacement of specialty will be accepted after expiry of the deadline for consumption.
Upon exercise of its right of withdrawal, (available only to canned products), the customer must return the product in its original packaging unopened. The product and shipping costs will be refunded within 30 days.
All disputes and disputes within the competence of the Commercial Court of Antibes.

 

Customer Service

For more information or for any claim, you can contact us by:

 

Mail : fermeaufoiegras@free.fr
Telephone : (00 33) 4.93.34.26.50
Address : 35, rue Aubernon 06600 Antibes


Tuesday - sunday from 9am to 6pm.

Nous vous remercions de mentionner vos références client lors de tout contact avec notre service clientèle.

 

2. Obligations

Obligations of La Ferme au Foie Gras

La Ferme au Foie Gras agrees, in case of acceptance of an order to sell and mail the products ordered by Customer within 10 to 15 working days of receipt of order.

 

Customer obligations

The Customer undertakes to complete the order form accurately.
The Customer agrees not to resell the products, the order must be for personal use or for the personal use of the person to whom the shipment is destined.

 

3. Specific dispositions
Payment Terms

Prices of items and shipping are charged VAT. Prices are guaranteed within the limits of available stocks and subject to change in the VAT rate. Any change in this rate could then be immediately reflected on the sales price. The total price stated in the order confirmation La Ferme au Foie Gras is the final price. All prices are quoted in euros.
The products are payable on the day of the order.
The regulation is conducted online via the secure payment system Paypal by credit card VISA or MASTERCARD or PayPal account. The rate on your credit card will be made to order acceptance.
NB: A detailed invoice will be enclosed.

 

Locations and delivery times

All products listed on the site is marketable in metropolitan France (no shipping of fresh or half-cooked in Corsica and DOM-TOM) and in the countries listed on the site based on the product category (example: Some products may not be fresh for export since the storage conditions for compliance).
The shipment of the order can not be done without full payment.
Delivery will be made to the address specified by the customer on the order form. The customer agrees to accept the goods ordered on the agreed date.
In case of absence at the time of posting, La Ferme au Foie Gras will not be held liable for any damage to products or non-withdrawal by the recipient.
Delivery in the countries concerned will be made by parcel post within approximately 10 to 15 days after order confirmation. This information is provided as a guide. No compensation can be claimed at The La Ferme au Foie Gras in the event of any delay in delivery.
La Ferme au Foie Gras disclaims any liability in case of force majeure that could delay the delivery independently of his will. Are considered as force majeure including (in addition to those identified as such by the courts of justice and jurisprudence French): disturbance, weather problem, strike or partial transport services whatsoever and means of communication and telecommunication, war , riots, terrorism, fire, flood, water damage, epidemic, earthquake, accident, blackout, changes in commercial law conventions.